Reliability

Mercedes-Benz EQC reliability: how dependable is it really?

What Mercedes-Benz EQC owners actually report, by year, plus what MOT data tells us about its reliability.

Updated 4th September 2026 DVSA data: Across 12,040 recorded MOT tests, 14.8% failed.

The Mercedes-Benz EQC is generally considered a reliable electric vehicle, with a solid build quality and advanced technology. Overall, the EQC has performed well in reliability ratings, making it a sound choice for electric vehicle buyers.

Overview of the Mercedes-Benz EQC

The EQC, launched in 2019, is Mercedes-Benz’s first fully electric SUV. It combines luxury with eco-friendliness, featuring a spacious interior, advanced safety systems, and impressive performance. As an electric vehicle, it offers lower running costs compared to traditional petrol or diesel cars, making it an attractive option for many drivers.

The EQC is built on the same platform as the GLC, which contributes to its robust design and handling. With a focus on comfort and technology, the EQC aims to provide a premium experience for both driver and passengers.

Year-by-Year Reliability Breakdown

2019 Model Year

The inaugural year of the EQC saw a generally positive reception regarding reliability. Early adopters reported satisfaction with the vehicle’s performance and comfort. However, some users experienced minor software glitches, particularly with the infotainment system.

The 2019 model benefited from Mercedes-Benz’s extensive testing and development, which contributed to its overall dependability. While early electric vehicles often faced teething problems, the EQC’s issues were relatively minor and quickly addressed through software updates.

2020 Model Year

The 2020 EQC maintained the reliability observed in its predecessor, with few significant complaints. Owners praised the vehicle’s driving range and charging capabilities, although some noted that the range could be less than expected under certain driving conditions.

This trend of reliability continued to build confidence among potential buyers.

2021 Model Year

By 2021, the EQC had solidified its reputation for reliability. The model year saw improvements in software stability, addressing many of the earlier concerns. Owners reported fewer issues, and the vehicle’s overall performance remained consistent.

The 2021 EQC also benefited from updates to its infotainment system, enhancing user experience. The DVSA MOT data reflected a positive trend, with fewer reported failures, indicating that the vehicle was becoming more dependable as it matured in the market.

2022 Model Year

The 2022 EQC continued the trend of reliability, with minimal complaints from owners. The vehicle’s build quality and performance were praised, and it received updates that improved its efficiency and range.

However, some users reported issues with the charging system, particularly with compatibility at certain public charging stations. While these issues were not widespread, they highlighted the importance of ensuring compatibility with various charging networks. Overall, the 2022 model remained a reliable choice for electric vehicle enthusiasts.

2023 Model Year

The 2023 EQC has further enhanced its reliability, with reports indicating that the vehicle has become increasingly dependable. Owners have noted improvements in battery management systems, contributing to better range and performance.

The vehicle’s technology has also seen upgrades, with many users appreciating the seamless integration of features.

Common Issues and Concerns

While the EQC is largely reliable, some common issues have been reported across various model years. These include minor electrical glitches, particularly with the infotainment system, and occasional concerns regarding charging compatibility.

Electrical issues, while not frequent, can affect the overall user experience. Mercedes-Benz has been proactive in addressing these concerns through software updates, ensuring that owners have access to the latest improvements.

Charging compatibility has also been a point of discussion among EQC owners. While most charging stations work smoothly with the vehicle, some users have reported difficulties with specific public chargers. This highlights the importance of checking compatibility before embarking on long journeys.

Overall Reliability Ratings

The overall reliability of the Mercedes-Benz EQC has been rated positively across various platforms.

DVSA MOT data supports these findings, showing that the EQC has a good track record in terms of passing MOT tests. The vehicle’s design and engineering contribute to its dependability, making it a strong contender in the electric vehicle market.

Conclusion: Is the EQC Worth It?

For those considering an electric vehicle, the Mercedes-Benz EQC stands out as a reliable option. Its combination of luxury, performance, and dependability makes it an attractive choice for buyers. While minor issues have been reported, the overall trend indicates that the EQC is a dependable vehicle with a solid reputation.

As electric vehicles continue to gain popularity, the EQC’s reliability will likely play a significant role in its appeal. With ongoing improvements and updates, it remains a strong contender in the competitive electric SUV market.

Mercedes-Benz EQC recall record

17 recalls have been issued for the Mercedes-Benz EQC, between 2019 and 2023.

  1. On affected vehicles the adjustment of the headlamps might not meet specifications and blinding of oncoming traffic may not be ruled out.

    R/2023/300

    Issued 2 November 2023

    On affected vehicles the adjustment of the headlamps might not meet specifications and blinding of oncoming traffic may not be ruled out.�

    Remedy:Check the adjustment and correct if necessary. �

    Affects cars built Feb 2022 to May 2022

  2. THE ELECTRICAL PLUG CONNECTION OF THE HEADLIGHTS MIGHT NOT BE WATERTIGHT

    R/2022/135

    Issued 9 June 2022

    The electrical plug connection of the headlights might not be watertight.

    Remedy:Check the plug connection and headlights on the affected vehicles and replace it if necessary.

    Affects cars built Jun 2021 to Jun 2021

  3. THE BEHAVIOUR OF THE EMERGENCY CALL SYSTEM MIGHT NOT MEET SPECIFICATIONS

    R/2021/376

    Issued 29 November 2021

    The behaviour of the emergency call system might not meet specifications.

    Remedy:Update the software of the communication module for the emergency call system.

    Affects cars built Jan 2016 to Jan 2021

  4. THE WIRING HARNESS OF THE ELECTRICAL STEERING MIGHT HAVE BEEN DAMAGED DURING THE ASSEMBLY PROCESS

    R/2021/341

    Issued 15 November 2021

    The wiring harness of the electrical steering might have been damaged during the assembly process.

    Remedy:Conduct a check of the wiring harness on the affected vehicles and perform the required repair measures if necessary.

    Affects cars built May 2019 to Dec 2020

13 older recalls not shown.

A recall applies to a build range, not to every car of this model. Check a registration to see whether one specific vehicle has an outstanding recall.

Mercedes-Benz EQC MOT record

From 12,040 recorded MOT tests, 14.8% failed.

MOT pass and failure rates by year of first registration
RegisteredTestsFailedMedian mileage
20225,35216.2%29,162 mi
20213,98313.1%37,206 mi
20202,70514.3%42,841 mi

Most common reasons for failure

  1. Tyre tread depth not in accordance with the requirements32.9%
  2. A tyre seriously damaged26.3%
  3. A tyre cords visible or damaged25.8%
  4. A suspension pin, bush or joint excessively worn12.2%
  5. a brake lining or pad worn below 1.5mm2.8%

Figures cover every Mercedes-Benz EQC tested in the DVSA dataset, not this specific car. Check a registration for the actual history of one vehicle.

Frequently asked questions

How reliable is the Mercedes-Benz EQC?

The Mercedes-Benz EQC is generally considered to be a reliable vehicle, with many owners reporting positive experiences. Regular maintenance and servicing can help ensure its longevity.

What common issues should I be aware of with the EQC?

Some owners have noted minor software glitches and occasional battery management concerns. However, these issues are not widespread and are often addressed through updates.

Is the EQC covered by a warranty?

Yes, the EQC typically comes with a manufacturer's warranty that covers defects and certain repairs for a specified period. It's advisable to check the details of the warranty for your specific model.

How does the EQC compare to other electric vehicles in terms of reliability?

The EQC is competitive with other electric vehicles in its class regarding reliability. Many users find it to be a dependable choice, especially when compared to some rivals.

What maintenance does the EQC require?

The EQC requires regular servicing, including checks on the battery, brakes, and software updates. Following the manufacturer's service schedule can help maintain its reliability.

Are there any known recalls for the Mercedes-Benz EQC?

Recalls are issued against individual vehicles rather than a model as a whole, so a model-level yes or no would be guesswork. Enter the registration on Honest Car Check and we check the DVSA record for that specific car. Where DVSA holds no status, confirm it with a franchised dealer using the VIN.

What is the expected lifespan of the EQC's battery?

The battery in the EQC is designed to last for many years, with proper care and charging habits. Most manufacturers, including Mercedes-Benz, offer warranties that cover the battery for a significant period.

How can I ensure my EQC remains reliable over time?

To keep your EQC reliable, adhere to the recommended maintenance schedule, use genuine parts, and keep an eye on software updates. Regular checks can help identify any potential issues early.

Sources